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Terms & Conditions

By agreeing to the terms of Magic Hands Booking Service of Wix ,Booking Koala & Acuity websites we use, you agree to comply to be bound by these terms & conditions, if you do not agree....

Do not book a service with us.

Satisfaction Guarantee

We strive to provide you with Green Star Service. If for any reason you are not satisfied with a part of your service we will return and re-clean the task that was left substandard Please notify us within 24 hours of your cleaning to comply with our guarantee.

 

Any complaint outside of the 24-hour time is outside is our RE-CLEAN POLICY, A RECLEAN WILL NOT BE PERFORMED

PLEASE NOTE: WE WILL NEED ACCESS TO THE HOME WITHIN OUR NORMAL BUSINESS HOURS we do not come out pass our cleaning hours after 5:00 p.m.

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We are unable to give a REFUND but we will re-clean the area you are not satisfied within the RE CLEAN POLICY TIME FRAME OF 24 HOURS after services are redeemed.

 

We provide all cleaning products and equipment. Our products are ECO-FRIENDLY/GREEN CLEAN PRODUCTS. If you have a certain brand or even equipment you would like for us to use, PLEASE note we are not responsible for any damage or wear and tear of the equipment or products. If you would like for us to use your equipment,  PLEASE have out the day of your cleaning service.

Payments


 

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In order to reserve your cleaning date and time, a deposit of $50 will be needed to book, payment must be made on the day of the cleaning, with the card on file. Your card will be ran hours prior to your cleaning day.

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WE DO NOT OFFER REFUNDS

We have a strong policy of NO PAY NO CLEAN!

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If your card is declined the morning of your cleaning, you will be notified and if a payment is not put in place, your appointment will be cancelled and a $50 fee will be applied.

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ONLY DEBIT OR CREDIT CARDS ACCEPTED

WE NO NOT ACCEPT CASH OR CHECKS 

Clean Ready

  • Please understand we are a cleaning service that only service the areas in our checklist. We don’t declutter any areas of the home unless that is added as a add-on service. I hope you understand we quote the home based on the cleanliness of what was provided. Your home is expected to be as such when we arrive as the level of clean your home is in within the time of your booking. EXAMPLE: clean clean, clean, dusty ,dirty, dirty dirty. If what you choose is not the condition of the home and we cannot get your home or business cleaned within the time frame we provide, we may call for a up-charge payment to finish & and at the point we will resume after payment is made or we can leave at the time amount you was given during booking. 

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  • We do not do dishes (can be added as a add-on service) No more than 1 load of dishes for the automatic dishwasher. We will load a load of dishes in the dishwasher. Please have dishwasher pods or liquid detergent available. PLEASE HAVE DISHWASHER CLEAR OR AVAILABLE TO ADD DISHES​

       PLEASE NOTE: IF NO DISHWASHER IS AVAILABLE WE WILL CLEAN THE SINK AND PLACE DISHES BACK

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  • All valuables and irreplaceable items MUST be put away, Plus anything that is cracked or broken has to be put away. All personal items please have put away (including FIREARMS,KNIVES ETC.)

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  • We would like anything in the home that is not in good conditions to make note in your file if we need to disregard a certain area or item.

Cancellations

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  • We provide our clients with time frame that's available when booking, with a 2-hour (recurring) cleaning window unless specifically requested but cannot guarantee an exact appointment time. If you require a specific time we will every effort to accommodate your request as best as possible. NO TIME IS GUARANTEED

  • Because cleaning each of our client’s houses is not an exact time, we might need extra time with clients before your scheduled. 

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  • Please be aware of this, and plan accordingly, you will receive an email reminder of your cleaning and a text to give you a reminder of your appointment date, time and services to be complete. 

 

  • If for some unforeseen reason we cannot make the appointment time frame as listed, we will contact you as soon as possible to inform you of this and make plans for this appointment

Restrictions

  • We do not climb higher than a 2-4 step ladder.

  • We will not move items weighing more than 25 pounds.

  • Will not clean animal human feces, urine, vomit, blood, or other similar bio-hazard materials or pet kennels. (these items will not be touch)

  • We do not use BLEACH CLOROX PRODUCTS OR AMMONIA 

  • Magic Hands will clean “living space” only, which is the area in a home or facility that has air conditioning and/or heating. If a home or business does not have electricity or running water, we will exit the home A $50 FEE WILL BE APPLIED & WILL NEED TO BE PAID BEFORE YOUR NEXT CLEANING OR IF ONE TIME U WILL RECEIVE A INVOICE FOR THIS FEE

  • We will not remove trash, debris, or furniture from our clients’ property. You must have a trash can with your home or a apartment complex dumpster. We will not take trash with us PLEASE have a designated spot for your trash. You may add on trash removal as a add-on service with fee applied. If no trash can is provided and add on trash removal is not paid we will gather it all in a nice matter outside your home if needed.

  • No other service workers or contractors, visitors of no such in the home at the time of service. We will need access to each room that is in your service contract. For the safety we will not work with other contractor workers in the home 

  • WE WILL NOT OPEN THE LOCKED DOORS FOR ANYONE TO ENTER NO EXCEPTIONS

Scheduling/Rescheduling

  • A $50 SAME DAY FEE APPLIES FOR ANY BOOKINGS 24 HOURS PRIOR TO YOUR CLEANING NEEDS!!

  • You may be able to make changes up to 48 hours before the appointment without being charged. No cancellation fee if you cancel or reschedule at least 48 hours before your appointment.

  • If you cancel your cleaning after 48 hours of the scheduled time, we will credit your account (not refunded) to use at a later date.

  • If you cancel your cleaning within 24 hours of the scheduled time, we will charge you for your cleaning as it would take away from our business and employees do to of short notice of your cleaning. 

  • We require at least 48 hours advance notice of any cancellation. 

  • Holiday | vacation | inclement weather | sick day policy. If your scheduled clean day/time falls on a holiday, we will make our best effort to rearrange the schedule to accommodate you. 

  • If you vacation and need to reschedule your cleaning, please do so in the 48-hour window or you will be charged if your home is not available to use to clean

  • For dangerous weather conditions, we will reschedule our clientele as best as possible with no additional fees or penalties.

Lock Out Policy

Your home should be accessible to Magic Hands Cleaning Solutions LLC on the date and time of your cleaning. We will use the access granted to us given to access your home.  We will reach out to given every effort to enter the home. We have a 20 min window that is provided to get into the home. A $50 fee will be assessed in the event that our cleaning associates arrive and are unable to access the premises. This fee is in place to cover loss expenses to the cleaning crew, that occurred during the lost travel time and fuel. This will have to be paid before your next cleaning or if one time cleaning a invoice will be sent.

Rate Increase

Our cleaning service offers a competitive rate that is adjusted periodically throughout the year. We strive to ensure that our customers always receive the best value for their money. We also understand that there may be times when we need to adjust our rate to reflect changes in the cost of labor or supplies. We will always communicate any rate adjustments to our customers in a timely manner. We strive to keep our rate as competitive as possible so that our customers are always happy with the services they receive.

Access

  • Give us a Key: The security of your home is our highest concern. In order to protect your identity and safety, each key is assigned a number and kept in a key safe box. Your key will only be accessed by the owner and your service team. We do not return keys by mail or courier. We will only release keys to clients in person who show current government-issued photo ID.

  • Alarm systems, we prefer the code set for us that we will use to access your home. Please give the best instructions when you make your booking appointment on how to operate your alarm system.

  • Hide a Key: Some customers prefer to hide a key in a predetermined location prior to each visit (though we recommend you use a magnetic lock-box) in the event of this we well have to know where this key is when you book or before we arrive.

  • Lock Box: A lock-box is a small box that uses a combination lock or keypad to securely store a key inside, this option keeps your keys locked away safe and only people with the combination can have access.

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  • To provide a workable environment, we ask that our staff is allowed to open/ close windows for proper airflow, or to adjust the         thermostat. (We will put the thermostat back to its original setting per our post-cleaning quality control checklist.)

  • IF YOU HAVE NOT BOOK A CLEANING (OFF YOUR RECURRING) YOU WILL HAVE TO BOOK A DEEP CLEANING BEFORE GETTING BACK ON YOUR RECURRING SCHEDULE

Courtesy  

Damage & Loss Policy

  • Magic Hands Cleaning Solutions LLC.  is fully insured with a General liability insurance policy issued out of the State Of Alabama.

  • Our staff of Magic Hands Cleaning Solutions LLC are trained to be extra careful of our customers belongings. But mistakes due happen, that's why we have policies in place.

  • Our staff is instructed to report any damage immediately to the owner and to you. If you’re NOT available then a picture of the area or items will be taken for our and your records. If you believe that something has been damaged by us, we need to hear about it within 24 hours after your appointment. 

  • We do not take responsibility for damage not reported within this time frame of 24 hours of your service. As that damage could have occurred after your appointment.

  • MAGIC HANDS, is not reliable for other property damage that happen prior to us cleaning your home

  • MAGIC HANDS, at its sole discretion, and without admitting liability, may offer to replace or repair the property, in lieu of a refund and instructions of our liability insurance. 

  • MAGIC HANDS will choose the method, manner, and person or persons to perform or supply such repair or replacement.

  • MAGIC HANDS, is not liable for damage that is caused by “normal wear and tear”, improper installation of an item(s), or artwork, collectibles, or family heirlooms valued over $200, and that is not disclosed during the time of making the appointment. These items are expensive and/or impossible to replace. In that case, we do not assume the risk of cleaning such items. It is the customer’s responsibility to inform, in writing, of any item(s) that fall into this category.

  • MAGIC HANDS, cannot take responsibility for damage to items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall), or items that had prior damage.

  • Broken Blinds: customers should be aware that there are some inherent risks each time your blinds are cleaned. Your blinds will become brittle from exposure to the sun and aging, and strings/chords will weaken over time resulting in breaks. For this reason, we do not accept liability for broken blinds. Aluminum blinds (silver older model) will only be dusted only due to them begin of very easy to break.

  • If an item is damaged by our staff, we will replace the item as soon as possible with the instructions of our insurance company if its covered by them or a simple by or payment sent to you. Which is best we try to compromise the best way to handle it with both parties (CLIENT 7 MAGIC HANDS)

  • Either we will purchase a replacement and/or reimburse you when you replace the item within the time frame given by the insurance claim. 

  • When an item is discovered missing and it is assumed that our staff was responsible, PLEASE inform us immediately (24 HOUR WINDOW) .Our first step will be to collect all details from you and from our staff. Our next step is to investigate further even to the point of involving our insurance company and the local authorities. 

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Your Trust Is Important To Us And So Us. The integrity of our cleaning service business MAGIC HANDS CLEANING SOLUTIONS LLC 

We take damage and stolen property seriously.

Area and Items We Can Not Clean Etc.

We have trained our staff to leave certain items untouched, such as items or areas containing any body fluids and litter boxes, animal feces and rodents. We also cannot service homes that have animal waste, human waste, dead animals, and/or anything else that may be a biohazard. If your pet has an accident or vomits, it will be your responsibility to clean it up. Our teams are advised to clean around these areas. 

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WE DO NOT CLEAN HOARDER HOMES OR OVERLY COMPACT HOMES

PLEASE have any animal feces cleaned prior to our arrival

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If ants, termites, roaches, rodents, fleas, etc., are encountered, we will not clean or vacuum the area. We will leave you a note, or text a picture of the problem area.

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We have step ladder which are sufficient to reach most floor windows, ceiling fans, and upper shelves. We do not climb higher than that, for liability reasons. If it can be reached with our ladder and extended duster we will try our best to dust all areas reachable

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Our staff cannot clean:

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  • MAGIC HANDS can not clean Chandeliers, wiping down lightbulbs only dusting, scrubbing walls of flat paint

  • MAGIC HANDS can no move heavy appliances.

  • MAGIC HANDS will not move furniture that contains electronics and anything can be unplugged alarms or work area

  • MAGIC HANDS will not lift any objects over 25 pounds.

  • MAGIC HANDS will not wipe any expensive glass, tv or any object they don’t feel comfortable cleaning

  • MAGIC HANDS will not clean PET CRATES

  • MAGIC HANDS do not babysit. (KIDS)

  • We do not care for pets, including picking up waste or feeding them. (ANINMALS WILL NEED TO BE PUT AWAY)

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Before and after photos. With your permission, we would like to take pictures of before and after scenarios
highlighting to showcase our work.


WE PROMISE to never reveal your location or photograph anything personal such as pets, family photos, money, artwork, private documents, jewelry, etc. The photos are intended for promotion for our cleaning service business.

Non-Solicitation of Magic Hands Cleaning Solutions LLC

Our cleaning service is committed to providing a safe and secure working environment for both our employees and clients. As such, we ask that our clients not solicit our employees to hire them away from our company. We take our time with background checks, employee training and completed comprehensive cleaning training. This is a violation of our policies and will not be tolerated. We will take appropriate actions if we find that any of our employees have been contacted in an attempt to solicit them away from our service. Thank you for understanding and respecting our policies.

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