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Terms & Conditions

By agreeing to the Terms and Conditions of Magic Hands Cleaning Solutions LLC., you agree to comply to be bound by these rules upon booking your cleaning appointment.

Satisfaction Guarantee

We strive to provide you with Five Star Service. If for any reason you are not satisfied with any part of the service, we will return and re-clean to finish the task left that does not meet the Magic Hands Cleaning Solutions LLC Standards. Please notify us within 24 hours of your cleaning to avail of this guarantee.

Any complaint outside of the 24-hour time voids the RE-CLEAN GUARANTEE AND A RE-CLEAN WILL NOT BE PERFORMED.

PLEASE NOTE: WE WILL NEED ACCESS TO THE HOME WITHIN OUR NORMAL BUSINESS HOURS. We won't do the cleaning passed our business hours 9am - 5pm Central Time.

Refund Policy


 

Payments


 

In order to reserve your cleaning date and time, a deposit of $50 is required to book. A hold of the remainder of the cleaning quote will be held 24 hours before your appointment. If funds are not available 4 hours prior, a Cancellation Fee will be charged.

WE DO NOT PROCESS REFUNDS. We have a strong NO PAY NO CLEAN POLICY.

If your card is declined the morning of your cleaning, you will be notified, and if a payment is not put in place, your appointment will be canceled and a $50 fee will be applied.

ONLY DEBIT OR CREDIT CARDS ARE ACCEPTED. WE NO NOT ACCEPT CASH OR CHECKS.

Magic Hands Cleaning Solutions LLC do not process refunds but we abide by our RE-CLEAN POLICY as guarantee that we will go back within the 24-Hour Time Frame after services are redeemed.

Magic Hands Cleaning Solutions LLC provides all cleaning products and equipment. We exclusively use ECO-FRIENDLY/GREEN PRODUCTS. If you have a certain brand(s) or even an equipment(s) you would like for us to use, please note that we are not responsible for any wear and tear of the equipment or damage from your preferred product(s). In the event that you want our company to use your own equipment for the cleaning, please have it ready for us to utilize on the day of your booked appointment.

Clean Ready

  • Please understand that we are a cleaning service that only service the areas listed on our checklist. We do not declutter any area of the home unless it is included as a add-on service. We quote the home based on cleanliness. Your home is expected to be as such when we arrive as the level of clean your home is within the time of your booking.​

  • We may call for an up-charge payment to finish what was not done during the given service timeframe. We will resume after payment is made or we can leave at the time amount you were given during booking.

  • We do not do dishes but it can be added as a add-on service. No more than 1 load of dishes for the automatic dishwasher. We will load a single batch of dishes in the dishwasher. Please have dishwasher pods or liquid detergent readily available. PLEASE HAVE DISHWASHER CLEAR OR FREE TO ADD DISHES.

  • IMPORTANT NOTE: IF NO DISHWASHER IS AVAILABLE, WE WILL CLEAN THE SINK AND PLACE THE DISHES BACK.

  • All valuables, irreplaceable, and personal items MUST be put away, plus anything that is cracked or broken has to be put away, including firearms, knives, etc.

  • For any item in the home that is not in good condition, make a note in your file if we need to disregard the item or a certain area.

Cancellations

We provide each of our clients a timeframe that's available upon booking, with a 2-hour (recurring) cleaning window unless specifically requested, but we cannot guarantee an exact appointment time. If you require a specific time, we will make every effort to accommodate your request as best as possible but NO TIME IS GUARANTEED because cleaning each of our client’s houses is not an exact time - - we might need extra time with clients who booked before your schedule.

You will receive an email reminder of your cleaning and a text to notify you of your appointment date, time and services to be completed. Please be aware of this, and plan accordingly.

If for some unforeseen reason we cannot make it to the appointment time frame as listed, we will contact you as soon as possible to inform you of this and make plans to reschedule the cleaning appointment.

Restrictions

  • We do not climb higher than a 2-4 step ladder.

  • We will not move items weighing more than 25 pounds.

  • Will not clean animal or human feces, urine, vomit, blood, or other similar bio-hazard materials or pet kennels. (these items will not be touched)

  • We do not use Bleach, CLOROX, OR PRODUCTS THAT CONTAIN AMMONIA.

  • We will clean the “living space” only, which is the area in a home or facility that has air conditioning and/or heating. If a home or business does not have electricity or running water, we will exit the home and a $50 FEE WILL BE APPLIED & WILL NEED TO BE PAID BEFORE YOUR NEXT APPOINTMENT OR IF ONE-TIME CLEANING IS BOOKED, YOU WILL RECEIVE AN INVOICE FOR THIS FEE.

  • We will not remove trash, debris, or furniture from our client's property. You must have a trash can in your home or an apartment complex dumpster. We will not take the trash with us, PLEASE have a designated spot for your trash. You may add on trash removal as an extra service for a corresponding fee. If no trash can is provided and add-on trash removal is not paid, we will gather it all in a nice matter outside your home if needed.

  • No other service workers or contractors, visitors of no such in the home at the time of service. We will need access to each room that is in your service contract. For the safety we will not work with other contractor workers in the home

  • WE WILL NOT OPEN THE LOCKED DOORS FOR ANYONE TO ENTER WITH NO EXCEPTIONS.

Scheduling/Rescheduling

  • A $50 SAME DAY FEE OR DEPOSIT APPLIES FOR ANY BOOKINGS WITHIN 24 HOURS PRIOR TO YOUR CLEANING NEEDS.

  • You may be able to make changes up to 48 hours before the appointment without being charged. No cancellation fee is applied if you cancel or reschedule at least 48 hours before your appointment.

  • If you cancel your cleaning after 48 hours of the scheduled time, we will credit your account (not refunded) to use at a later date.

  • If you cancel your cleaning within 24 hours of the scheduled time, we will charge you for your cleaning as it would take away from our business and employees due to the short notice of your cancellation. We require at least 48 hours advance notice for any cancellation.

  • Holidays, vacations, inclement weather, sick day policy. If your scheduled clean day/time falls on a holiday, we will make our best effort to rearrange the schedule to accommodate you.

  • If you're on vacation and need to reschedule your cleaning, please do so in the 48-hour window or you will be charged if your home is not available for the cleaning.

  • For dangerous weather conditions, we will reschedule our clientele as best as possible with no additional fees or penalties. Thank you for your understanding.

Lock Out Policy

Your home should be accessible to Magic Hands Cleaning Solutions LLC on the date and time of your cleaning. We will use the access granted to us given before the scheduled appointment. We will reach out to you with every effort to enter the home. We have a 20-minute window that is provided to get into the home. A $50 fee will be assessed in the event that our cleaning associates arrive and are unable to access the premises. This fee is in place to cover loss expenses to the cleaning crew that occurred during the lost travel time and fuel. This will have to be paid before your next cleaning or if it's a one time cleaning, an invoice will be sent.

Rate Increase

Our cleaning service offers a competitive rate that is adjusted periodically throughout the year. We strive to ensure that our customers always receive the best value for their money. We also understand that there may be times when we need to adjust our rate to reflect changes in the cost of labor or supplies. We will always communicate any rate adjustments to our customers in a timely manner. We strive to keep our rate as competitive as possible so that our customers are always happy with the services they receive.

Access

  • Give us a Key: The security of your home is our topmost concern. In order to protect your identity and safety, each key is assigned a number and kept in a key safe box. Your key will only be accessed by the owner and your service team. We do not return keys by mail or courier. We will only release keys to clients in person who show current government-issued photo ID.

  • Alarm Systems: we prefer the code set for us that we will use to access your home. Please give the best instructions when you make your booking appointment on how to operate your alarm system.

  • Hide a Key: Some customers prefer to hide a key in a predetermined location prior to each visit (though we recommend you use a magnetic lock-box) in the event of this, we well have to know where this key is when you book or before we arrive.

  • Lock Box: A lock-box is a small box that uses a combination lock or keypad to securely store a key inside, this option keeps your keys locked away safe and only people with the combination can have access.

Courtesy  

  • To provide a workable environment, we ask that our staff is allowed to open/ close windows for proper airflow, or to adjust the         thermostat. (We will put the thermostat back to its original setting per our post-cleaning quality control checklist.)

  • IF YOU HAVE NOT BOOK A CLEANING (OFF YOUR RECURRING) YOU WILL HAVE TO BOOK A DEEP CLEANING BEFORE GETTING BACK ON YOUR RECURRING SCHEDULE

Damage & Loss Policy

  • Magic Hands Cleaning Solutions LLC. is fully insured with a General Liability Insurance Policy issued out of the State Of Alabama.

  • Our staff of Magic Hands Cleaning Solutions LLC are trained to be extra careful of our customers belongings. But mistakes due happen, that's why we have policies in place.

  • Our staff is instructed to report any damage immediately to the owner and to you. If you’re NOT available then a picture of the area or items will be taken for our and your records. If you believe that something has been damaged by us, we need to hear about it within 24 hours after your appointment.

  • We do not take responsibility for damage not reported within this time frame of 24 hours of your service. As that damage could have occurred after your appointment.

  • Magic Hands Cleaning Solutions LLC is not reliable for other property damage that happen prior to us cleaning your home.

  • Magic Hands Cleaning Solutions LLC, at its sole discretion, and without admitting liability, may offer to replace or repair the property in lieu of a refund and instructions of our liability insurance.

  • Magic Hands Cleaning Solutions LLC will choose the method, manner, and person or persons to perform or supply such repair or replacement.

  • Magic Hands Cleaning Solutions LLC is not liable for damage that is caused by “normal wear and tear”, improper installation of an item(s), or artwork, collectibles, or family heirlooms valued over $200, and that is not disclosed during the time of making the appointment. These items are expensive and/or impossible to replace. In that case, we do not assume the risk of cleaning such items. It is the customer’s responsibility to inform, in writing, of any item(s) that fall into this category.

  • Magic Hands Cleaning Solutions LLC cannot take responsibility for damage to items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall), or items that had prior damage.

  • Broken Blinds: Customers should be aware that there are some inherent risks each time your blinds are cleaned. Your blinds will become brittle from exposure to the sun and aging, and strings/chords will weaken over time resulting in breaks. For this reason, we do not accept liability for broken blinds. Aluminum blinds (silver older model) will only be dusted only due to them begin of very easy to break.

  • If an item is damaged by our staff, we will replace the item as soon as possible with the instructions of our insurance company if its covered by them or a simple by or payment sent to you. Which is best we try to compromise the best way to handle it with both parties (CLIENT 7 MAGIC HANDS)

  • Either we will purchase a replacement and/or reimburse you when you replace the item within the time frame given by the insurance claim.

  • When an item is discovered missing and it is assumed that our staff was responsible, PLEASE inform us immediately (24 HOUR WINDOW). Our first step will be to collect all details from you and from our staff. Our next step is to investigate further even to the point of involving our insurance company and the local authorities.

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Your trust is important to us. The integrity of our cleaning service business, MAGIC HANDS CLEANING SOLUTIONS LLC is a priority and so we take damage and stolen property seriously.

Area and Items We Can Not Clean Etc.

We have trained our staff to leave certain items untouched, such as items or areas containing any body fluids and litter boxes, animal feces and rodents. We also cannot service homes that have animal waste, human waste, dead animals, and/or anything else that may be a biohazard. If your pet has an accident or vomits, it will be your responsibility to clean it up. Our teams are advised to clean around these areas. PLEASE have any animal feces cleaned prior to our arrival.

WE DO NOT CLEAN HOARDER HOMES OR OVERLY COMPACT HOMES.

If ants, termites, roaches, rodents, fleas, etc. are encountered, we will not clean or vacuum the area. We will leave you a note, or text a picture of the problem area.

We have step ladders which are sufficient to reach most floor windows, ceiling fans, and upper shelves. We do not climb higher than that for liability reasons. If it can be reached with our ladder and extended duster we will try our best to dust all areas reachable.

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Our staff cannot clean:
 

  • Magic Hands Cleaning Solutions LLC cannot clean chandeliers, wiping down lightbulbs only dusting, scrubbing walls of flat paint.

  • Magic Hands Cleaning Solutions LLC cannot move heavy appliances.

  • Magic Hands Cleaning Solutions LLC will not move furniture that contains electronics and anything can be unplugged alarms or work area

  • Magic Hands Cleaning Solutions LLC will not lift any objects over 25 pounds.

  • Magic Hands Cleaning Solutions LLC will not wipe any expensive glass, tv or any object they don’t feel comfortable cleaning.

  • Magic Hands Cleaning Solutions LLC will not clean PET Crates.

  • Magic Hands Cleaning Solutions LLC do not babysit. (KIDS)

  • We do not care for pets, including picking up waste or feeding them. (ANINMALS WILL NEED TO BE PUT AWAY)


Before and after photos. With your permission, we would like to take pictures of before and after scenarios highlighting to showcase our work.

WE PROMISE to never reveal your location or photograph anything personal such as pets, family photos, money, artwork, private documents, jewelry, etc. The photos are intended for promotion for our cleaning service business.

Non-Solicitation of Magic Hands Cleaning Solutions LLC

Our cleaning service is committed to providing a safe and secure working environment for both our employees and clients. As such, we ask that our clients not solicit our employees to hire them away from our company. We take our time with background checks, employee training and completed comprehensive cleaning training. This is a violation of our policies and will not be tolerated. We will take appropriate actions if we find that any of our employees have been contacted in an attempt to solicit them away from our service. Thank you for understanding and respecting our policies.

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